Who is Relax Getaways?
Relax Getaways is a travel enterprise specializing in marketing and selling tour, trek, and travel-related services on a global platform. Acting as a trusted merchant, we represent service providers and bring their offerings directly to travelers, facilitating a smooth and reliable connection between providers and clients.
How do I purchase a Relax Getaways Package?
Relax Getaways is an e-commerce platform designed to offer seamless travel shopping experiences through its website. Customers can easily browse and select their preferred packages, add them to the cart, and complete their purchase using a secure and user-friendly payment gateway.
What do I need to show when checking in at the hotel?
If you've booked a holiday package with us, our representative will personally escort you to your hotel and assist with the check-in process. You’ll only need to provide basic guest details and a copy of your passport.
For hotel-only bookings made through us, simply present the booking voucher we provided, along with your passport and general guest information at check-in.
What do I need to show when meeting the tour operator/supplier?
Relax Getaways shares your details with the respective tour operator or service provider in advance. Upon arrival, you’ll find them waiting at the terminal gate holding a nameplate for easy identification. Once you meet them, simply present your booking voucher for verification.
I’ve booked my travel dates - am I able to change them?
Relax Getaways gives every client the right to postpone their trip if any uncertainties happen. The postpone procedures are as per the terms and conditions of Relax Getaways. The Postpone Request must be submitted before 2 weeks of the trip start date, otherwise, no0 postponement is done.
Where can I view the details and inclusions of the package I’ve purchased?
Relax Getaways will provide you the complete information about the Package through mails or other media. The buyers can also check the complete information of the packers they have bought through the website, we used to publish all information about the package. If you have a custom or tailor-made package, relax Getaways will give you the full program details through mail.
Can I make a booking if the package I’ve purchased has expired?
The expired packages are automatically unpublished. there is no way to book an expired package.
I’ve forgotten my password, what can I do?
Relax Getaways has a panel where you can be a member of the Relax Getaways team. if any member forgets the password, can apply to reset the password by clicking forget the password, the system automatically guides you to the resetting process. If anythings issues arise, contact Relax Getaways's Customer Support Team.
I bought a package from Relax Getaways – What do I do now?
When any buyers complete the booking process, Relax Getaways send them a digital voucher for Booking and payments. Keep the Voucher safe for future use!
From now, the buyers only need to focus on visas and international flights. Anything updates are sent by Relax Getaways to you. you can contact relax getaways anytime to clear your doubts.
Can I purchase flights from Relax Getaways?
Relax Getaways is one of Nepal’s leading travel agencies, known for its reliable and customer-focused services. In addition to offering top-tier tour packages, we also provide comprehensive ticketing services for both domestic and international flights across a wide range of airlines.
Whether you're booking a flight or a tourist bus ticket to destinations across Nepal, Relax Getaways makes the process smooth, efficient, and hassle-free. Count on us for competitive pricing, dependable service, and expert support every step of the way.
I have an upcoming trip and I haven’t heard from you, Why?
We contact each member regularly to inform them about the packages, departures, and other information. If you are not hearing anything from Relax Getaways, please check spam and voicemail folders. Maybe some issues are moving there! if you still don’t get anything, please contact us at our official mail address.
How do I know who is responsible for my trip and for looking after me?
Relax Getaways primarily serves as a trusted intermediary between travelers and carefully vetted travel partners. We collaborate exclusively with reliable operators and regularly assess their quality based on customer feedback. Once you make a booking, a representative from our team will reach out to you—or feel free to contact our customer support at any time for assistance.
When you book a hotel-only stay, your contract is directly with the hotel. For certain package tours, the agreement is between you and the designated tour operator. In some cases, Relax Getaways acts as the tour operator. Details of your travel provider will be clearly stated on your booking confirmation page.
Why book with us?
From the day one, our mission at Relax Getaways has been to deliver exceptional value on luxury holidays and hotel stays—both domestically and abroad—at unbeatable prices.
As a valued member, you gain access to exclusive rates you won’t find anywhere else while our sale is active, so there's no need to compare prices elsewhere. If you do happen to find a better deal online, we're confident we can beat it. With us, booking is simple—you choose your travel dates before you pay.
We also aim to enhance every getaway with meaningful value. All our offers are carefully curated by our team of travel experts, and we go the extra mile to include thoughtful perks such as complimentary room upgrades, spa discounts, welcome gifts, evening meals, or even indulgent treats like afternoon tea—little touches that make your experience truly memorable.
Acceptable Payment Tools
We use secure online payment tools to make your booking process smooth and hassle-free. You can easily pay using your credit card. We accept all major credit cards, including:
- Visa
- MasterCard
- American Express
- Discover
- JCB
- Diners Club
- UnionPay
Accommodation facility
We provide accommodations as specified in the inclusion section of each package. Our offerings range from guesthouses to 3-star, 4-star, and 5-star hotels—catering to various travel preferences and budgets. However, at Relax Getaways, we primarily focus on luxury accommodations to ensure maximum comfort and a premium experience for our travelers.
Details of the accommodations, including hotel names and categories, are clearly outlined in each package for your reference.
