Privacy Policy

At Relax Getaways Pvt. Ltd., we recognize and respect the significance of privacy in the digital era. As guardians of your personal details during your travel endeavors with us, our commitment extends beyond crafting memorable experiences in the breathtaking locales of Nepal. Our Privacy Policy serves as a testament to our unwavering dedication to safeguarding your data, ensuring transparency, trust, and a stress-free journey from start to finish. Whether you're soaring above peaks with our Helicopter Tours or immersing in the rich cultural tapestry of Nepal, rest assured, your information remains secure and protected with us.

Information Collection:

At Relax Getaways Pvt. Ltd., the process of information collection is meticulous, ethical, and geared towards improving your travel experience. Here's how we go about it:

  • Direct Information: This includes personal details you provide during the booking process or when inquiring about our services. Typically, this could be your name, contact information, passport details, travel preferences, dietary restrictions, and more.

  • Indirect Information: When you visit our website, we might automatically collect certain non-personally identifiable details, such as your IP address, browsing behavior, device information, location data, and other analytics to enhance our site's functionality and your browsing experience.

  • Specialized Tours Data: For specific packages like the Adventure Sports Tours, Helicopter Tours, or the Luxury Trekking in the Everest Region, there might be additional data requirements pertaining to health, fitness, or other necessary criteria to ensure your safety and enjoyment.

  • Third-Party Information: At times, we might receive information about you from third parties, especially if someone books a trip on your behalf or as a gift. Similarly, if you book a trip for someone else through Relax Getaways Pvt. Ltd., we will collect their details from you.

  • Feedback and Reviews: After your journey with us, we may seek feedback to improve our services. Any personal information provided during this process is collected and stored with utmost confidentiality.

  • Payment Details: While making payments, certain financial details are processed. Though we do not store sensitive financial data, the basic transaction details might be retained for accounting and regulatory purposes.

Your trust is paramount, and we ensure that all information collected is stored securely, used responsibly, and is never traded, sold, or misused in any manner contrary to this policy.

Use of Your Information

Relax Getaways Pvt. Ltd. holds a firm belief in maintaining the integrity of the information entrusted to us by our valued travelers. Our usage of this information is driven by a commitment to enhance your travel experience and to ensure our services align with your preferences. Here's how we utilize the information we collect:

  • Personalizing Your Experience: Using the details provided, we tailor-make your trips, ensuring they resonate with your preferences. Be it the Adventure Sports Tours, Cultural and Historical Tours, or the Luxury Trekking in the Everest Region, your interests guide our planning.

  • Booking and Reservations: We utilize your details to make essential bookings, including hotels, transportation, and other amenities that form a part of your chosen package.

  • Communication: Your contact details serve as a bridge for us to keep you updated on your booking status, any changes in itinerary, payment confirmations, and essential pre-trip information. Moreover, we might occasionally send newsletters, promotional offers, or updates that might interest you.

  • Feedback and Improvement: Post-trip feedback, reviews, or surveys help us understand areas of improvement, ensuring future travelers, including you, receive an even more refined experience.

  • Safety and Compliance: For specialized packages, like Helicopter Tours or treks in challenging terrains, health and fitness data ensure we're prepared to cater to any specific needs and prioritize your safety.

  • Administrative and Legal Purposes: Payment details and transaction histories are essential for internal accounting, regulatory compliance, and potential dispute resolution.

  • Enhancing Our Web Presence: Non-personal data collected from website analytics helps us understand user behavior, enabling us to improve our online content, layout, and overall user experience.

We want to emphasize that your information is treated with the utmost respect and confidentiality. It's used solely for the purposes highlighted above, ensuring your experience with Relax Getaways Pvt. Ltd. is nothing short of exceptional.

Information Sharing and Disclosure

At Relax Getaways Pvt. Ltd., we prioritize the privacy and confidentiality of your information. While we gather details to facilitate a seamless travel experience, we remain staunchly committed to ensuring that this data is not misused. Here's a detailed insight into our sharing and disclosure policies:

  • Third-party Service Providers: Essential components of your trip, like hotel bookings, transportation arrangements, and specific activities, require us to share relevant details with our trusted third-party service providers. This is purely to guarantee your bookings and reservations. Rest assured, these entities are contractually obligated to maintain the confidentiality of your information and are not permitted to use it for any other purpose.

  • Legal Obligations: Should legal circumstances arise, like compliance with court orders, legal proceedings, or to defend against legal claims, we might need to disclose pertinent information. This is solely to protect our rights, safeguard your safety, or the safety of others, and to adhere to the rule of law.

  • Business Transfers: In the rare event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, customer information might be one of the assets transferred. However, the acquiring entity will be subject to the promises made in this privacy policy.

  • With Your Consent: Outside of the above scenarios, any additional sharing or disclosure of your personal details will be done only with your explicit consent.

  • Non-personal Data: Aggregated or anonymized data, that cannot identify an individual, might be shared for marketing, advertising, research, or similar purposes. For instance, website traffic patterns or booking trends might be analyzed to refine our services or for promotional campaigns.

To reiterate, the confidentiality of your personal information is a responsibility we don't take lightly. Our collaborations and engagements are designed with the utmost care, ensuring that your trust in Relax Getaways Pvt. Ltd. remains unshaken.

Security Measures:

Relax Getaways Pvt. Ltd. is deeply committed to protecting your personal information. As travelers trust us with their trip details, preferences, and other vital data, we recognize the weight of the responsibility. Thus, we've implemented a robust framework of security measures designed to safeguard your data against unauthorized access, misuse, alteration, or destruction. Here's a look into our security apparatus:

  • Secure Encryption: All online transactions and data submissions made through our website employ SSL (Secure Sockets Layer) encryption. This ensures that any information you provide online is transmitted securely, reducing the risk of data interception or tampering.

  • Firewalls and Secure Servers: Our systems are fortified with advanced firewalls that act as shields against unauthorized intrusions. Additionally, the servers where your data resides are both secure and routinely monitored for vulnerabilities.

  • Limited Access: Access to your personal information is restricted only to designated Relax Getaways Pvt. Ltd. employees or partners who require it to serve you better. Such individuals are bound by confidentiality agreements, reinforcing the sanctity of your data.

  • Regular Audits and Updates: Our IT infrastructure undergoes periodic audits to ensure we're equipped with the latest security protocols. We also update our systems regularly to mitigate the evolving nature of cyber threats.

  • Physical Security: Beyond digital precautions, physical measures are in place in our offices and data centers, including security personnel, surveillance, and secure disposal practices for sensitive documents.

  • Training: Our staff is regularly trained and updated on best practices in data protection, ensuring everyone is aligned with our commitment to security.

While we strive for absolute security, it's essential to understand that no method of electronic storage is 100% foolproof. However, with our multi-layered approach, we endeavor to provide the highest level of data protection possible. We also encourage our travelers to adopt safe practices, like using strong, unique passwords for their accounts and being cautious with sharing information in public domains. At Relax Getaways Pvt. Ltd., your peace of mind is paramount to us.

Cookies and Other Tracking Mechanisms:

In our quest to provide personalized experiences and superior functionality on our website, Relax Getaways Pvt. Ltd. employs cookies and various tracking mechanisms. But what does this mean for you, our esteemed traveler? Let’s delve deeper:

  • What are Cookies? Cookies are small data files placed on your computer or mobile device when you visit a website. These files do not contain personal information but allow us to track user behaviors, preferences, and improve the overall user experience on our site.

  • Types of Cookies Used:

    • Session Cookies: These are temporary cookies that last only as long as your online session. They become obsolete and are automatically deleted once you close your browser.
    • Persistent Cookies: These cookies stay on your device even after you've closed your browser, helping us remember your preferences for subsequent visits.
    • Third-party Cookies: Our trusted partners may also place cookies on your device. These are mainly used for analytical and advertising purposes.
  • Purpose of Cookies:

    • Enhanced Functionality: Cookies enable functionalities like saving your preferred language, travel preferences, or retaining your booking details for a specific period.
    • Website Analytics: By understanding user behaviors, we can refine our website layout, content, and overall experience.
    • Targeted Advertising: Based on your browsing behavior and preferences, tailored ads that might interest you can be displayed.
  • Other Tracking Mechanisms:

    • Web Beacons: Tiny graphics with a unique identifier used in tandem with cookies to monitor user behavior.
    • Embedded Scripts: Programming codes designed to collect data about your interactions on our website.
  • Managing Your Preferences: If you're not comfortable with cookies, most modern browsers give you the tools to manage and delete them. You can also set your browser to notify you when you receive a new cookie or reject cookies altogether. However, please note that without cookies, certain features of our website might not function optimally.

  • Updates to Our Cookie Policy: Occasionally, we might make changes to our cookie policy to reflect enhancements in our services or compliance with regulatory requirements. We advise our travelers to revisit this section periodically.

Our utilization of cookies and tracking mechanisms is geared towards creating a more enriching online experience for you. Rest assured, at Relax Getaways Pvt. Ltd., your digital privacy is held in the highest regard, and we use these tools responsibly and ethically.

Changes to the Privacy Policy:

As the digital landscape evolves and our services expand, there might be instances where we find it necessary to update or modify our Privacy Policy. At Relax Getaways Pvt. Ltd., we are committed to being transparent and keeping our travelers informed. Here’s what you need to know:

  • Periodic Review:

    • We continuously review and update our Privacy Policy to ensure it remains current, reflective of our practices, and compliant with applicable laws and industry standards.
  • Notification of Changes:

    • Significant changes to our Privacy Policy will be prominently highlighted on our website.
    • For substantial revisions that might affect your rights or the way we handle your personal data, we may send direct notifications to users via email, if available, or through other communication channels we have established with our travelers.
  • Access to Previous Versions:

    • While we will keep our users informed about significant updates, we also maintain an archive of previous policy versions. If you're interested in viewing a past version, you can request it from our customer service team.
  • Your Continued Use:

    • Using our services after a Privacy Policy update implies your acceptance of the revised terms. If you disagree with any changes, you have the option to discontinue using our services and website.
  • Engagement & Feedback:

    • We value the trust and feedback of our travelers. If you have any concerns or suggestions regarding our Privacy Policy updates, we invite you to reach out to us. Our goal is to ensure that our policies reflect our commitment to safeguarding your privacy and delivering exceptional experiences.

The dynamism of the digital world necessitates occasional modifications to our Privacy Policy. But one thing remains unchanged: our unwavering commitment to your privacy. Relax Getaways Pvt. Ltd. pledges to uphold the trust you place in us, ensuring that your personal data is treated with the utmost care and integrity.

In the intricate web of the digital world, Relax Getaways Pvt. Ltd. stands as a beacon of trust and integrity. Our Privacy Policy isn't just a document; it is a testament to our commitment to safeguarding your personal information and ensuring transparency in all our dealings. While we leverage data to enhance your travel experiences, we also ensure its sanctity is never compromised. As you embark on memorable journeys with us, rest assured, your privacy is in safe and capable hands.