Terms and Conditions

INTRODUCTION

This “Terms and Conditions” is the rules and regulations of using the website address: relaxgetaways.com which legally binds each and every user. Read This "Terms and Conditions" carefully before registering an account with Us, You are required to agree to this "Terms and Conditions". This “Terms and Conditions” is a legal contract between You and Relax Getaways Pvt. Ltd.

Objectives

The objectives of this “Terms and Conditions” are to legally bind each party involved in the use of the website; relaxgetaways.com and enforce the rules and regulations for the use of the intellectual properties on this website.

DEFINITIONS

This “Terms and conditions”, “Terms of use” or “Terms of Service” has the use of words having the following meaning: 

  • Merchant/ Supplier: Merchant(s) or supplier(s) is the third party who provides the Products in exchange for a Voucher.
  • Product: Product(s) means the specified service(s) described in the offer which is provided by a Merchant in exchange for a Voucher.
  • Register: Register means filling a form with your Legal name, email address, city, selecting a username and password to create a user account on this Website
  • Offer(s): Offer(s) means offering Voucher for sale on the Website or by email in exchange for Products provided by Merchants;
  • You: You means the user of the Website and the buyer of Vouchers
  • We/ Us: “Us” and “We” means Relax Getaways Pvt. Ltd. trading as Relax Getaways, a private company duly incorporated in accordance with the Company Act 2063 ( Amendment 2074) of Nepal acting as an agent on behalf of the Merchant.
  • Voucher(s): Voucher means a prepaid credit voucher which is subject to this "Terms and Conditions", which, if bought by You, allows You to redeem it with indicated Merchant in exchange for Products. 
  • Website: Website means the Website located at http://relaxgetaways.com/ 
  • Coupon: Coupon means a discretionary discount provided by Relax Getaways, usually with a limited validity having a fixed US Dollar Value or percentage.
  • Referral Benefit(s): Referral Benefits means the benefits which the buyer of the voucher(s) gets by using the Refer Code(s).

GENERAL TERMS

  • The content of this Website can be used for your own personal, non-business, and/or information purposes only.
  • To buy a Voucher, You must be at least 18 years old. After the buying of the Voucher, you are legally bound as the age above 18 whether you are mature or minor.
  • This “Terms and Conditions” is the legal contract between You and Us.
  • This “Terms and Conditions” is governed by the Companies act 2063( Amendment 2074), Contract Act 2056, and other related laws of Nepal.

OUR RELATIONSHIP WITH YOU AND THE MERCHANT 

Relax Getaways is an intermediary/ agent as defined between You and the Merchant. This means that we represent the Merchant by offering and selling You the Voucher. 

The Products/Services will be supplied to You by the Merchant and not by Us.

If You encounter any problem with the Products, You must present it up with the Merchant and not with Us.

BUYING A VOUCHER

You may use a credit card, Electronic Funds Transfer, and/or Relax Getaways reward points when buying a Voucher on the Website.

When You use a credit card to buy Vouchers, your credit card details are transmitted by Secure Sockets Layer (SSL). At no time are your credit card details stored on our server.

You will receive an email with a Voucher after You have paid for it and it then becomes your property.

REDEEMING A VOUCHER

  • By email, you will receive the Voucher, you must email the voucher details to the Merchant to confirm the booking of Services and product delivery.
  • You must present the printed Voucher to redeem the Products when you go to the Merchant.
  • It is the Merchant’s sole responsibility to provide You with the Products/Service.
  • If You are not happy with the Products/Service provided by the Merchant, You may ask the Merchant to correct the defect in the Products/Services,
  • Or ask for a refund with a reasonable percentage on the amount You paid for the Products having regard to the extent of the Merchant’s failure to provide a satisfactory Product.
  • If a Merchant fails to provide Product/ Services, You are entitled to a refund from the Merchant.
  • The Voucher is redeemable by any person who presents the Voucher to the Merchant. It is your sole responsibility to keep the voucher safe and neither Relax Getaways nor the Merchant will be liable to compensate You or replace the voucher with a new one in case of loss of Voucher(s). 
  • In relation to providing/ Supply the product(s), Merchants have their own applicable terms and conditions. You must be aware of those terms and conditions before You redeem your Voucher.
  • Do not copy the Voucher and redeem the same Voucher more than once.
  • Do not sell the Voucher to any other person but You may give it away as a gift.

EXPIRY OF A VOUCHER

We purely act as intermediary/agent, the expiry date of each voucher is determined by the Merchant.

THE WEBSITE

By this “Terms and Conditions”, You agree

  • not to access (or try to access) any part of the Website by any means other than the interface provided by us.
  • not to use this website to distribute or commercialize content except as permitted by this agreement, by law, or with our prior written consent.

Due to factors beyond our control, we don’t guarantee that the use of this Website will always be uninterrupted or that it is free from becoming infected by viruses.

Access to this Website may sometimes be restricted due to repairs or maintenance of the Website and server. We will try to restore your access as soon as We can.

We do not bear responsibility for lack of functionality which is dependent on your browser and location or other third-party software.

INTELLECTUAL PROPERTY

The Website contains copyright and other intellectual properties including logos, Emblems, and other graphic content.

Preamble and Logo

You, without our consent, can’t use our intellectual properties or that of third parties/merchants for any purposes whatsoever.

Voucher / Coupon

Relax Getaways will have additional ad hoc discounts in the form of coupons. Coupon code is provided in different media, and this code needs to be applied when checking out. Coupons will be often offered as a fixed value coupon or percentage coupon.

Discount Coupons are supplied in Relax Getaways sole discretion and We are entitled at any time to correct, cancel or reject a Coupon for any reason.

The general rules, unless specified on the specific Coupon itself:

  • Each Coupon can be used only once;
  • Must use only one Coupon per Order not more
  • Only one Coupon can be used on the website per person per campaign or as specified on that coupon.
  • Must use the discount coupon at the check-out – it cannot be used later on existing orders
  • the value of the Coupon will be set off against the value of your shopping value and the balance remaining, if any, will be payable by you.
  • Should you require a refund on the purchase where a coupon was applied, only the cash value paid at checkout will be refunded.
  • Coupons cannot be exchanged or refunded for cash or credit.
  • Once a purchase is confirmed using the promotional coupon, no refunds will be delivered in order for a larger discount coupon to be applied to the same deal/purchase. 
  • If the coupons are not processed or a discount is not made, please contact info@relaxgetaways.com for support.

DISCLAIMER

For orders made on Relax Getaways, the prices listed at the time of your order on the product page are applied. The prices are final prices inclusive of GST/ VAT (where applicable).

REWARD POINT

Relax Getaways gives a certain reward to the buyer(s) of the voucher(s) as a “Reward Point”. Those “Reward point(s”) has a monetary value which is redeemable against the ‘product(s)’.

The earning of Reward Points is proportionate to the Voucher price. the availability of the Reward points and the terms of redemption are as per prescribed by the Relax Getaways.

REFERRAL PROGRAM

Refer a friend and you will both receive discounts towards your next Vacation with Relax Getaways (Referral Benefit).

In order to earn your Referral benefit:

  • You will need to share your unique referral code (as set out on the landing page) with a friend.
  • Your friend(s) then has to use their referral code to purchase a trip through http://relaxgetaways.com/.
  • Your Referral Benefit will not be granted until after the ‘7-day change of mind guarantee’ or if your friend otherwise cancels or received a refund in respect of their trip.
  • Referrals will only be accepted via the unique referral code and will not be accepted via email, phone, or any other correspondence.
  • A friend can only be referred to once and must not have made a purchase with Relax Getaways. Any credit issued for friends that are found to be duplicate referrals or for existing customers who have purchased previously will be canceled and not valid.
  • The Relax Getaways may terminate the Referral program at any time. with or without any notice. 

(Note That, the referral benefit will be available for the purchase of the Voucher(s) equal to or more than US$500 and Referral Benefits are not exchangeable for cash or any other benefit and are not transferable too.)

Except as otherwise elsewhere, any acts and actions related to the Website are regulated by this “Terms and Conditions”.